Job Description
Must Have Technical/Functional Skills:
- 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.
- At least 2 implementation project experiences, one of which is for large customers.
- Strong knowledge of ServiceNow Platform
- Experience implementing multiple products of ServiceNow.
- Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance
- Implement Common Service Data Model (CSDM) best practices.
- Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value
- Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
- Provides technical guidance in platform development and platform- wide solutions
- Ability to work in a consulting & advisory role with customer.
- Assesses health (performance, manageability, usability, scalability, upgradability, and security)
- Create detailed strategy that is aligned with the client's short- and long-term needs
- Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
- Ability to solve problems, troubleshoot, manage technical escalations.
- Adhering to best practices, check if our architecture and design decisions align with ServiceNow best practices
- Alignment to out-of-the-box, Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform
- Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.
- ServiceNow Certified Technical Architect (CTA)
Roles & Responsibilities:
- Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
- Provides technical guidance in platform development and platform- wide solutions
- Ability to work in a consulting & advisory role with customer.
- Assesses health (performance, manageability, usability, scalability, upgradability, and security)
- Create detailed strategy that is aligned with the client's short- and long-term needs
- Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends
- Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.