Role: Technical Support Specialist*
Location: Toronto, ON Hybrid - 3 days a week Onsite
Duration: Long Term Contract(6 Months to start with)
Skills: Cognos Data Integration, Cognos administration, Power BI, Tableau administration, Infrastructure & Unix
Experience Required: 10 & Above Years
We are seeking a skilled Platform Support Specialist to join our Analytics Platform Support team. This role is focused on maintaining and supporting the Cognos| Tableau and Power BI platforms| including hardware| software| virtual machines etc. associated with the platform. The ideal candidate will have hands-on experience with platform-level administration and support| rather than development using the above tools.
Role Descriptions:
Administer and maintain the Cognos| Tableau and Power BI platforms| including upgrades| patches| license and user management| performance tuning.
Monitor and manage the above platforms across cloud and on-prem environments.
Ensure high availability and reliability of the platform for development| testing| and production environments.
Collaborate with infrastructure and security teams to ensure compliance and optimal configuration.
Provide production support and troubleshoot platform-related issues.
Document platform configurations| procedures| and support runbooks.