**Creating Exceptional First Impressions for Every Patient**
What We're Looking For
- Passion for delivering excellent customer service and patient care.
- Experience in patient access, intake, or registration within a healthcare environment.
- Intermediate computer skills (Windows, Excel, Word, Outlook).
- Prior experience in insurance or patient registration required; one year of higher education or coding certification may substitute for experience.
- High School Diploma or GED required; higher education preferred.
- Ability to enter data using multiple computer applications.
- Excellent telephone and communication skills.
- Basic knowledge of medical terminology.
- Commitment to upholding regulatory, legal, and ethical standards.
- Ability to manage time and resources effectively, with a focus on cost management and safety.
- Why You'll Love Working With Us:** At Baton Rouge General, our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.
- Comprehensive benefits program for you and your family.
- Professional development and support.
- Generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
- Nationally and locally recognized leaders in quality and ranked among the best healthcare employers in the state.
Check out our employee perks: https://www.brgeneral.org/about/careers/perks
What You Will Do
- Provide excellent customer service during the patient access/intake process, supporting efficiency, cost reduction, and service improvement throughout the revenue cycle.
- Facilitate patient safety with accurate and timely patient identification, following all policies and procedures.
- Complete patient access functions (pre-registration, registration, collections) confidentially, accurately, and efficiently.
- Initiate quick registration processes in emergent or urgent care situations.
- Register patients to correct locations and beds per physician orders and maintain compliance with payer documentation.
- Communicate with insurance representatives to promote continuity in pre-certification and insurance verification.
- Request, collect, and receive co-payments, deposits, and payments, maintaining and securing cash drawers per financial policy.
- Activate accounts and disseminate records according to standard procedures.
- Participate in performance improvement activities and quality initiatives.
- Demonstrate effective cost management and safety practices at all times.
- Perform all other duties as assigned.
- What Sets BRG Apart:** At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.
With over 600 licensed beds across three campuses, Baton Rouge General offers the full spectrum of care, from delivering newborns to providing end-of-life support through hospice. Our clinics throughout Baton Rouge and surrounding areas provide comprehensive care and a full suite of specialties.
_Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us._