Company Description
Robylon AI helps companies automate customer support using advanced AI agents, enabling them to resolve over 90% of tickets while significantly reducing average handling time and operational costs. The platform supports all major customer communication channels, including tickets/emails, chat, social media, and voice, in more than 40 languages.
Role Description
As an Integration Engineer Intern at Robylon AI, you will work full time on-site in Karnataka, India, collaborating with engineering and customer success teams to connect client systems with Robylon’s AI support platform.
- Co-design SOPs with clients for resolving customer queries across chat, ticket and voice channels
- Scope & plan each integration: gather requirements as per the SoW and turn it into an
executable timeline with success metrics (coverage %, accuracy, CSAT)
- Lead the rollout & customer success loop: monitor post-launch coverage and accuracy, dig into
- logs, fine-tune prompts and flows, and run quarterly “AI health-checks”
- Troubleshoot in prod - replicate issues, ship patches, and write crisp RCAs everyone can read
- Close feedback loop by channeling customer insights to product and prompt engineering teams
Qualifications
- Strong analytical skills with the ability to interpret data, diagnose issues, and propose effective technical solutions.
- Working knowledge of analytics and one scripting language (preferably Python)
- Hands-on experience with prompt writing (GPT, Claude, Gemini, etc.)
- Deep understanding of customer problems and how to deliver exceptional user experiences
- Proficiency in troubleshooting and debugging system and integration problems in a structured, methodical way.
- Interest in AI, customer support technologies, and learning modern integration tools and cloud platforms.
This is a 2 months paid internship, that converts into a full time role immediately.