Come to one of the biggest IT Services companies in the world! Here you can transform your career!
We are looking for a ServiceNow AI Specialist (Virtual Agent / AI Search) who wants to learn and transform his/her career.
Requirements:
• 5+ years of experience with ServiceNow platform implementation and administration. • Advanced to Fluent English.
• Strong hands-on experience with ServiceNow Virtual Agent and AI Search.
• Experience implementing ServiceNow Now Assist and Generative AI capabilities.
• Experience with Employee Center and Employee Center Pro.
• Strong knowledge of Conversational Design and self-service experiences.
• Experience designing and optimizing AI-powered search experiences.
• Experience with Flow Designer and workflow automation.
• Knowledge of NLP technologies and prompt engineering concepts.
• Experience integrating ServiceNow with enterprise applications and collaboration platforms.
• Strong analytical, communication, and stakeholder management skills.
• Experience working in Agile environments (Scrum/Kanban).
Nice to Have:
• Experience with Azure OpenAI and Microsoft Copilot.
• Experience with HRSD and Employee Journey Management.
• Experience integrating ServiceNow with Microsoft Teams and SharePoint.
• Knowledge of IntegrationHub and ServiceNow Orchestration.
• Experience within Utilities or Energy industry.
• Knowledge of AI governance and Responsible AI practices.
• ServiceNow AI, Virtual Agent, or AI Search certifications.
• Experience driving self-service adoption initiatives.
Key Responsibilities:
• Design and implement ServiceNow Now Assist capabilities across ITSM, HRSD, and Employee Center.
• Configure and optimize Now Assist for Virtual Agent, AI Search, Knowledge Management, and Incident Resolution.
• Design and develop conversational experiences using ServiceNow Virtual Agent.
• Build topic flows, chatbot journeys, guided workflows, and employee self-service experiences.
• Configure and optimize AI Search, including search profiles, analytics, suggestions, synonyms, and relevance tuning.
• Improve search experiences and adoption within Employee Center and Service Portals.
• Identify and develop GenAI use cases that improve employee productivity and service desk efficiency.
• Configure prompts, grounding strategies, and AI response governance controls.
• Integrate AI capabilities with Microsoft Teams, Microsoft Copilot, SharePoint, Azure OpenAI, HR systems, and enterprise platforms.
• Monitor AI adoption, search analytics, and performance metrics while driving continuous improvement.
• Ensure compliance with security, privacy, and Responsible AI standards.
• Develop testing strategies for Generative AI and conversational experiences.
Preferred Certifications:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Virtual Agent Certification.
• ServiceNow AI Search Certification. • ServiceNow Now Assist Certification.
• ITIL Foundation v4.
• Microsoft Azure AI Fundamentals (AI-900).
<<<<<< Please attach resume in English >>>>>>
What do we offer?
• Health insurance
• Dental Plan
• Life insurance
• Meal/Food Voucher
• Childcare assistance
• Total Pass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
Employment Type: CLT | Remote | 5x2
Compensation: Salary to be discussed + benefits
Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.
At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.