We're hiring a Salesforce Field Service Technical Lead to own the design and delivery of Field Service solutions — working directly with customers to understand their processes and translating them into scalable, well-architected FSL solutions.
Key Responsibilities :
Run discovery sessions with customers to understand field operations and service workflows
Design and configure FSL: Service Appointments, Work Orders, Scheduling Policies, Optimization, Service Territories, Resource/Skill setup, Dispatcher Console
Build mobile flows for the Field Service mobile app (offline support, custom actions, Flow-based UI)
Lead technical architecture across FSL, Service Cloud, and integrations (ERP, IoT, inventory)
Guide and review the work of developers/consultants on the team
Present solutions and lead workshops with client stakeholders
Spot gaps between standard FSL capabilities and customer needs; recommend the right fix
Support pre-sales — estimation, proposals, technical presentations
Please share an updated profile to
(+91) 74839 25904
What You Bring:
6 – 8 years Salesforce experience, 4+ years in FSL implementations
Strong grasp of Scheduling & Optimization / RSO and complex scheduling policies
Hands-on with Service Cloud, Apex, LWC, Flow, and REST/SOAP integrations
Experience configuring the Field Service mobile app
Track record leading client conversations — requirements, process mapping, demos
Experience leading a small technical team
Strong communication and stakeholder management skills
Nice to Have
Salesforce certifications: Field Service Consultant, Platform Developer I/II, Application Architect
Experience integrating FSL with IoT/asset management systems
Revenue Cloud/CPQ exposure