Company Description:
Open Access BPO is a leading outsourcing solutions provider delivering high-quality services to global businesses across multiple industries. The company specializes in customer experience, content moderation, back office, and knowledge process solutions, supported by operations in the Philippines, Taiwan, and the United States. Its future-ready approach combines agile customer experience strategies, multilingual capabilities, and AI-powered tools to help clients strengthen customer engagement and achieve sustainable growth. By integrating human-centered care with scalable processes, Open Access BPO adapts to evolving market demands while driving measurable results and lasting value for its clients.
Role Description:
This full-time, on-site CSR - Email Support role is based in Makati and supports a US Financial Management account. The role focuses on handling customer inquiries and issues via email, ensuring clear, accurate, and timely responses aligned with client policies and service standards. Day-to-day tasks include reviewing and resolving account-related questions, documenting interactions in the system, and escalating complex cases when necessary. The CSR also monitors customer feedback, helps maintain high satisfaction scores, and collaborates with team members and supervisors to improve processes and overall customer experience. The position follows a night shift schedule and offers a 28K salary package.
Qualifications:
- At least 1 year and 6 months of continuous email support experience with one BPO company
- Conversational English communication skills
- Has no problem working on a night shift schedule
- Has no problem working fully onsite in Ayala Ave., Makati
- Available to start on October 12, 2026
Salary Package:
- ₱28, 000
- 10% Night Shift Differential
- Program Incentives
Work Setup:
- 100% onsite
Office Location:
- 7/F Robinsons Summit Center, Ayala Ave., Makati (near Ayala Triangle Gardens)