Senior Consultant (Level 2) – Delivery
Senior Consultant – ServiceNow & Enterprise Transformation
Location: London-based (Hybrid)
Type: Permanent / Full Time
Level: Senior Consultant / Level 2
Company Overview
Our client is a senior-led consultancy delivering ServiceNow, AI and Enterprise Transformation programmes across IT, HR, Finance, Customer Operations and Global Business Services.
Role Overview
You'll play a key role delivering enterprise transformation programmes, supporting client engagements from discovery through implementation. Working alongside senior consultants and managers, you'll lead workshops, coordinate workstreams and help deliver successful ServiceNow-enabled transformation.
Key Responsibilities
- Deliver workstreams across ServiceNow transformation programmes
- Lead workshops and stakeholder sessions
- Support requirements gathering and solution design
- Manage delivery plans, risks and actions
- Coordinate functional and technical teams
- Produce client-facing documentation and presentations
- Support junior consultants
Required Experience
- Experience within consulting, ServiceNow or enterprise transformation
- Strong stakeholder engagement skills
- Experience leading small workstreams
- Workshop facilitation
- Excellent communication and consulting capability
Desirable
- ServiceNow implementation experience
- GBS or operating model transformation
- AI or automation programme exposure
Certifications
- ServiceNow CSA
- ITIL
- Agile / Scrum / PRINCE2