About Voy
Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the Europe, Germany, Brazil, and we’re now in India to administer evidence-based, science-led medical care.
Voy India, previously EarlyFit, is India’s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.
What You’ll Do ?
- Listen, Analyse & Audit: Review sales calls, chats and customer interactions to evaluate quality, process adherence and sales effectiveness.
- Catch the Gaps: Identify missed opportunities, incorrect information, process deviations and areas where our sales conversations can be stronger.
- Score What Matters: Create and maintain call-quality audits and scorecards based on defined sales and customer experience parameters.
- Keep Data Honest: Cross-check sales claims, CRM updates, dispositions and outcomes to ensure what’s recorded matches what actually happened.
- Spot Patterns: Identify recurring issues across the sales team and turn them into meaningful insights.
- Coach Through Insights: Work closely with Sales Managers and the team to highlight improvement areas and recommend practical solutions.
- Be the Quality Gatekeeper: Ensure sales conversations meet Voy’s standards for accuracy, compliance, customer experience and process.
- Report & Recommend: Share regular audit reports with clear observations, trends and recommendations — not just spreadsheets full of numbers.
What We’re Looking For ?
- 2-4 years of experience in Sales Auditing, Quality Assurance, Sales Operations, Customer Experience or a similar role.
- Strong listening and analytical skills — you notice the “small things”.
- Comfortable working with large volumes of calls, conversations and data.
- Strong understanding of sales processes and customer journeys.
- Excellent communication and documentation skills.
- Comfortable using CRM systems, Excel/Google Sheets and audit/reporting tools.
- Ability to give direct, objective and constructive feedback.
- High attention to detail with a strong sense of ownership.
- Comfortable working in a fast-paced, target-driven environment.