Technical Support Analyst (L3) | Cape Town | Full-Time
📍 Location: Maitland, Cape Town (office-based with local client site visits)
💰 Salary: R35,000 – R42,000 Total CTC per month + 15 Days Annual Leave
🕒 Employment Type: Full-Time
🏢 Company: Established Cape Town-based MSP (14 years old) with a national client footprint
We're looking for a Technical Support Analyst (L3) to join a growing Managed Services Provider and take ownership of complex technical support, escalations, infrastructure support, and client projects. This is a senior, hands-on role for someone who enjoys solving challenging technical problems while delivering outstanding customer service.
Key Responsibilities
- ✅ L3 technical support and escalations
- ✅ Microsoft 365, Entra ID & Active Directory administration
- ✅ Windows Server & networking troubleshooting
- ✅ Onsite and remote client support
- ✅ Infrastructure deployments and project work
- ✅ Mentoring L1 & L2 technicians
- ✅ Root cause analysis and problem management
What We're Looking For
- ✔ 5+ years' experience in IT infrastructure/support roles
- ✔ MSP experience highly advantageous
- ✔ Strong Microsoft 365 and Windows environment expertise
- ✔ Excellent troubleshooting and client communication skills
- ✔ Valid driver's licence and own transport
- ✔ Relevant IT qualification and certifications advantageous
✅ Some of the Desired Technology Exposure (This is what the Company Uses):
Microsoft 365 | Exchange Online | Microsoft Teams | SharePoint Online | OneDrive | Microsoft Intune | Entra ID (Azure AD) | Active Directory | Windows Server | Windows Desktop Support | Endpoint Management | Device Lifecycle Management | Endpoint Security | Networking (LAN/WAN, Wi-Fi, DNS, DHCP, Routing) | Security & Access Management | Conditional Access | MFA | Privileged Access Management | FortiGate | DrayTek | MikroTik | Zoho Desk | Zoho Endpoint Central | TeamViewer | Zabbix | RMM Tools | 3CX | Hikvision | Telephony Systems | CCTV Systems | PowerShell (Advantageous) | Azure Fundamentals Exposure
Apply now if you're an experienced L3 Support Professional ready to take ownership of complex technical environments and deliver exceptional client outcomes.