Job Purpose
To work with business and project teams to identify areas where complex business processes and performance can be developed or improved. The role applies Business Process Management (BPM) techniques, concepts, and tools to support process improvement and transformation initiatives.
Key Responsibilities
- Define scope and estimations for process initiatives.
- Plan process deliverables based on the relevant project delivery methodology.
- Work with stakeholders to prioritise process improvement initiatives.
- Design and execute process improvement initiatives, taking responsibility for quality, scope, and timelines.
- Conduct As-Is and To-Be discovery, analysis, and design.
- Engage with stakeholders on strategic initiatives requiring process improvement.
- Consult with senior stakeholders.
- Build business cases, demonstrate business value, and calculate ROI.
- Define and analyse value chains and end-to-end processes.
- Apply process improvement and Enterprise Architecture frameworks.
- Develop process measurement and performance analytics.
- Support successful process implementation and benefit realisation.
- Apply workflow streamlining, problem resolution, and change management principles.
- Develop communication and mitigation strategies for process improvement initiatives.
- Use BPM, BPMS, and RPA tools to support process automation.
- Maintain BPM models and information in line with required standards.
- Collaborate with data architects on data flows, transformations, interfaces, and information sources.
- Understand emerging technologies and their application within the BPM environment.
- Ensure process initiatives align with relevant regulatory, compliance, and risk requirements.
Requirements
- 7–10 years' experience in Process Management / Business Process Management.
- 3–5 years' managerial experience.
- Advanced Diploma / National 1st Degree or equivalent NQF Level 7 qualification.
- Qualification in Computer Science, Information Systems, Industrial Engineering, Business, or a related field.
- Demonstrated proficiency in BPM, Change Management, and process improvement methodologies.
- Proven experience leading small-to-medium process and performance improvement initiatives.
Preferred Certifications
- LEAN / SIX SIGMA Yellow Belt
- CBPP
- Business Analysis