We're Hiring: Customer Retention Specialist (Remote)
At TalentPop App, we are passionate about driving revenue and delivering exceptional customer experiences — and we are looking for a sales-focused Customer Retention Specialist to join our fully remote, full-time team.
This is one of our most exciting roles. You will bridge the gap between customer interest and conversion, using a consultative and conversational selling approach to guide customers toward confident purchasing decisions while building lasting brand loyalty.
What You'll Do
- Drive revenue and conversions through proactive abandoned cart outreach via phone, email, and SMS using a consultative, pressure-free selling approach
- Engage customers through live chat to identify needs, recommend products, and drive sales using real-time product knowledge
- Execute subscription churn recovery by identifying cancellation triggers, offering alternatives, and providing incentives to retain customers
- Conduct post-purchase follow-ups to ensure customer satisfaction and encourage repeat purchases
- Build trust and rapport through empathetic, professional, and personalized service across every interaction
- Leverage CRM tools to track customer interactions and ensure timely follow-ups
- Proactively identify and resolve customer concerns with creativity and effective problem-solving
- Consistently achieve KPIs including conversion rates, retention metrics, and customer satisfaction scores
What We're Looking For
- Minimum 1 year of sales experience with a focus on consultative or conversational selling, upselling, cross-selling, and subscription recovery
- At least 1 year of experience in phone support or proactive live chat engagement
- Strong verbal and written English communication skills
- Demonstrated ability to build trust with customers through empathetic and personalized communication
- Consistent track record of meeting or exceeding sales KPIs
- Familiarity with CRM systems, live chat software, and e-commerce tools is a plus
- Quick learner with the ability to retain detailed product knowledge and adapt to diverse processes
- Strong multitasking abilities across multiple customer touchpoints and communication channels
- A bachelor's degree in business, marketing, or a related field is a plus but not required
Technical Requirements
- Personally owned PC or laptop (borrowed equipment is not accepted)
- Minimum 25 Mbps upload and download internet speed
- Dedicated and quiet workspace
Additional device specifications confirmed throughout the hiring process*
What We Offer
- Paid time off
- Health and dental insurance or monthly health stipend depending on location
- Permanent work-from-home setup
- Commission on sales generated
- Career growth opportunities and a clear progression plan
How to Apply
Use this link to apply: https://talentpop-cs-app.replit.app/
When selecting the position, please choose "Brand Concierge" from the list.
When prompted for an application code, use: BC
Please note: Only applications submitted through the link provided will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.
We look forward to reviewing your application!