A customer messages in ready to cancel. Most people would just process the cancellation and move on. You're not most people — you ask one more question, actually listen to the answer, and turn what looked like a lost customer into someone who sticks around. That's the skill this job is built on.
At TalentPop App, we're building our own retention team — people who know how to sell without ever sounding like they're selling, and who genuinely care about getting it right for the customer on the other end. If that's you, we want you on our team, not just filling a seat.
Why this role stands out:
- Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates
- Hours: US business hours
- 100% remote, permanently — open to candidates in the Philippines, South Africa, Jamaica, and Kenya
- Commission on top of your base pay — the better you retain customers, the more you earn
What you'll actually be doing:
- Talking to customers by phone, chat, email, and SMS — helping them make confident decisions, not just answering tickets
- Reaching out to people who abandoned their cart, in a way that feels like genuine help, not a sales script
- Handling cancellation requests with real empathy — finding the alternative that actually keeps the customer happy
- Following up after a purchase in a way that makes people excited to come back
- Building real relationships, one conversation at a time
- Using CRM tools to stay sharp and organized, even with a full plate of conversations
- Hitting targets on conversion, retention, and satisfaction — and getting recognized when you do
- Learning and growing with a team that actually invests in ongoing training
You'll thrive here if you:
- Have excellent spoken and written English
- Have at least a year of experience in sales, retention, or customer service
- Know how to sell consultatively — upselling, cross-selling, saving a subscription — without ever feeling pushy
- Have handled phone or live chat support before
- Naturally build rapport and stay calm and confident when someone's upset
- Know your way around CRM or live chat tools (e-commerce experience is a big plus)
- Can manage your day independently, without someone checking in constantly
What you'll need at home:
- Your own PC or laptop — no borrowed equipment
- Reliable internet, 25 Mbps minimum up and down
- A backup internet connection
- A quiet space where you can actually focus
What you get in return:
- Genuinely permanent remote work — not a trial run
- Paid time off
- Health coverage or a monthly stipend, depending on location
- Commission on every sale or save you make
- A team culture that's collaborative, not cutthroat
- A real path forward — this isn't a dead-end support job, it's a career track
If turning "I want to cancel" into "actually, let's keep going" sounds like something you're good at, we want to hear from you.
When prompted for an application code, use: BCS26
Please note: only applications submitted with the correct code will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.