Role:
Need a Solution Architect to lead the technical design and implementation of ServiceNow modules embedded with Now Assist and Agentic AI capabilities.
He/ She will bridge traditional functional solutioning with cutting-edge AI capabilities, design end-to-end solutions across various ServiceNow suites (e.g. ITSM, CSM, HRSD, SPO, EA, SecOps, AIOps), ensuring that Generative AI, autonomous AI agents, and intelligent workflows are natively woven into every business process.
Key Responsibilities includes AI-First Solution Design & Module Implementation, Risk Mitigation, Security & AI Governance, Quality Assurance, Testing & Observability, Delivery & Technical Oversight
AsK:
Min 5+ years of relevant hands-on experience designing, configuring, and solutioning on the ServiceNow platform.
Proven experience implementing Now Assist (GenAI), Virtual Agent, NLU/NLP, or predictive/agentic capabilities within production ServiceNow environments.
Practical understanding of Agentic AI concepts (e.g., autonomous task execution, tool use/API orchestration, prompt structuring, conditional guardrails).
Strong practical expertise in modern ServiceNow application development frameworks: Flow Designer, Workflow Data Fabric / Integration Hub, Process Automation Designer (PAD), Next Experience UI Builder, Workspace, and REST/GraphQL APIs.
Solid experience in defining testing strategies, writing/maintaining ATF test suites, and monitoring platform observability/performance.
Certifications
Required: ServiceNow Certified System Administrator (CSA)
Required: ServiceNow Certified Application Developer (CAD)
Highly Desirable: ServiceNow Certified Architecture Excellence (ArchX)
Highly Desirable: ServiceNow Micro-Certification – Now Assist / Generative AI
Highly Desirable: ServiceNow Certified Implementation Specialist (CIS) in core modules (e.g., CIS-ITSM, CIS-CSM, CIS-HRSD, CIS-SPM)
Key Competencies
AI-First Mindset: Constantly asking "How can an AI agent or Now Assist simplify or automate this step?" rather than defaulting to traditional form-and-field design.
Resilient Service Architect: Strong foresight in identifying operational risks, failure modes, and security implications when deploying automated workflows.