Product Manager
Location: New York, NY — Hybrid
Salary: $100,000–$120,000
Employment: Full-time
About the Role
We’re hiring a Product Manager with 1–3 years of experience to join a growing SaaS company transforming how performing arts organizations manage ticketing, marketing, fundraising, and audience engagement.
You’ll join a collaborative product team and work closely with engineering, design, marketing, sales, and customer-facing teams to identify customer problems and turn them into products and features that deliver measurable value.
This is a great opportunity for an early-career Product Manager looking to take greater ownership across the full product lifecycle. Experience in ticketing, e-commerce, SaaS, or the performing arts is a major plus.
What You'll Do
- Own product features from discovery and definition through launch and iteration
- Conduct customer research, usability testing, and data analysis
- Translate customer and business needs into clear requirements and priorities
- Contribute to product roadmaps, strategy, OKRs, and KPIs
- Work closely with engineering and design to scope and deliver new features
- Write product requirements and acceptance criteria
- Prioritize initiatives based on customer impact, business value, and effort
- Partner with sales and marketing on product launches and go-to-market plans
- Use qualitative and quantitative data to measure product performance
- Gather customer feedback and continuously improve adoption and usability
- Communicate product decisions, progress, and trade-offs across the business
What We're Looking For
- 1–3 years' experience as a Product Manager, Associate Product Manager, or similar
- Experience working cross-functionally with engineering and design teams
- Strong written and verbal communication skills
- Ability to turn complex problems into clear, actionable requirements
- Comfortable using data, analytics, metrics, and dashboards to inform decisions
- Strong organization and attention to detail
- Customer-focused, analytical, and curious approach to product development
Nice to Have
- Experience within ticketing, e-commerce, SaaS, or digital platforms
- Passion for theatre, live events, or the performing arts
- Experience with Agile/Scrum environments
- Familiarity with Jira, Confluence, Figma, Mixpanel, or similar tools
- Experience conducting customer research or usability testing
- Experience supporting product or feature launches
Working Model
This is a hybrid New York-based role, with the team generally meeting in NYC once per week, plus one full week together each quarter.
If you're an ambitious early-career Product Manager who wants genuine product ownership while working on technology used by live events and performing arts organizations, we'd love to hear from you.