Role Description The Customer Support Representative is a full-time, on-site role based in Ghaziabad. This role involves handling customer inquiries via phone, email, and chat, providing clear and accurate information about services, and resolving issues in a timely and professional manner. The representative will log and track cases, escalate complex problems to the appropriate teams, and follow up to ensure resolution and customer satisfaction. Day-to-day tasks include maintaining detailed records of interactions in the CRM system, collaborating with internal departments to address customer needs, and contributing to continuous improvement of support processes. The role also requires adherence to service-level standards, active participation in training sessions, and support for new product or service rollouts by communicating updates to customers.
Qualifications
- Candidates should possess strong customer service and client relationship skills, including empathy, active listening, and a customer-first mindset.
- Candidates should possess effective communication skills, including clear spoken and written English and the ability to explain complex information in simple terms.
- Candidates should possess problem-solving and analytical skills, with the ability to diagnose issues, prioritize tasks, and make sound decisions under time constraints.
- Candidates should possess basic technical and computer skills, including familiarity with CRM tools, ticketing systems, MS Office, and web-based applications.
- Candidates should possess organizational and time-management skills, with attention to detail and the ability to manage multiple customer interactions efficiently.
- Previous experience in customer support, call center operations, or service-oriented roles is beneficial.
- A diploma or bachelor’s degree in any discipline is preferred, though relevant experience may be considered in lieu of formal education.
- Ability to work on-site in Ghaziabad, adapt to a dynamic environment, and collaborate effectively with cross-functional teams.