Role Description
Client Job Title: Lab Technician
UST Job Title: Associate III - Lab Support
Who We Are
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
The Opportunity
UST is looking for a Lab Technician to provide advanced hardware and software support for Client validation laboratories. The role focuses on complex troubleshooting, infrastructure management, machine recovery, firmware management, lab operations, and mentoring team members to ensure reliable, efficient, and SLA-compliant lab operations.
Key Roles & Responsibilities
- Perform advanced hardware and software troubleshooting for Client validation laboratories.
- Diagnose complex system failures using system logs, firmware data, BMC/iLO information, monitoring dashboards, and engineering procedures.
- Configure, maintain, and troubleshoot servers, workstations, storage systems, network devices, virtualization environments, and lab infrastructure.
- Lead machine recovery, firmware customization, hardware upgrades, infrastructure expansion, and system qualification activities.
- Perform server provisioning, firmware updates, BIOS configuration, and hardware validation to maintain operational readiness.
- Ensure inventory compliance, asset tracking, and lifecycle management of lab equipment.
- Develop and maintain technical procedures, operational documentation, and troubleshooting guides.
- Mentor junior lab support engineers and technicians by providing technical guidance and knowledge-sharing.
- Coordinate day-to-day lab activities, prioritize support requests, and ensure timely issue resolution.
- Drive operational efficiency initiatives and ensure compliance with service level agreements (SLAs) across all lab operations.
Required Skills
- Advanced Hardware and Software Troubleshooting
- Data Center and Lab Operations
- Windows and Linux System Administration
- Server, Storage, and Network Configuration
- BMC/iLO Administration and Remote Management
- Firmware, BIOS, and Hardware Validation
- Virtualization Technologies
- Machine Recovery and System Qualification
- System Log Analysis and Root Cause Analysis
- Inventory Management and Asset Lifecycle Management
- Technical Documentation and Process Development
Desired Skills
- Experience supporting hardware validation or engineering laboratory environments.
- Knowledge of server architecture, storage technologies, and firmware customization.
- Familiarity with monitoring and infrastructure management tools.
- Experience leading technical teams and mentoring junior engineers.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience driving process improvements and operational excellence.
- Ability to collaborate effectively with cross-functional engineering teams.
Qualification
Bachelor's degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.
What We Believe
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity
Through business, we will better the lives of those less fortunate than ourselves.
Integrity
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
Functional Testing, Log Analysis, Network Architecture