About us
ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.
How you will get the job done
- processing insurance (dental area) in line with internal guidelines
- handling initial and subsequent claim assessments, including appeals and complaints
- supporting benefit entitlement assessments by gathering facts and preparing decision bases
- consulting experts and escalating complex cases when required
- communicating with insured persons, providers and internal stakeholders
- handling inbound and outbound calls as well as written correspondence
- processing payments and related claim costs using designated systems
- applying benefit management measures and supporting cost-reduction actions
- participating in projects and subject-related tasks within supplementary dental insurance
Skills and experience you will need
- fluency in English and German (C1)
- 1–2 years of experience in a similar role
- customer service experience, preferably in banking or insurance
- openness, reliability and responsibility
- strong customer orientation and relationship-building skills
- analytical thinking and negotiation skills
- clear and effective presentation skills
- independence and flexibility
- Employment in this role will only be possible once it has been confirmed that the Candidate meets the requirement of having no criminal record; the Candidate will therefore be required to provide a copy of a current information from the National Criminal Register. If the above conditions are not met, ET&S will not establish an employment contract with the candidate. Additionally, in connection with recruitment for the current position, ET&S will verify, following the signing of the employment contract, whether the employee is listed in the National Debt Register as a person referred to in Article 2(1)(4) of the Act on the National Debt Register, pursuant to the Labour Code.
What we offer
Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!