Job Position: ServiceNow ITOM Architect
Job Type: Permanent
Location: Greater Noida/Pune/Hyderabad
Experience: 8+ to 12+ Years (Shift Timing : 6 AM – Australia Shift)
Must Have Strong working expertise on – ITOM, Discovery, Event Management & Service Mapping.
Key Responsibilities
• Lead the architecture, design, and implementation of ServiceNow ITOM solutions.
• Drive end-to-end delivery of ITOM modules including:
o Discovery
o Service Mapping
o Event Management
• Define and implement CMDB strategy, governance, and data model improvements.
• Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics).
• Architect event correlation, alert management, and automation workflows.
• Provide expertise in service mapping strategies (top-down & bottom-up approaches).
• Establish best practices for data accuracy, reconciliation, and CI lifecycle management.
• Collaborate with stakeholders to understand requirements and translate them into technical solutions.
• Lead technical workshops, client discussions, and architecture reviews.
• Mentor developers and guide the team on ServiceNow best practices.
• Ensure adherence to ServiceNow platform governance, security, and performance standards.
Required Skills & Experience
• 9+ years of IT experience, with 5+ years in ServiceNow ITOM.
• Strong hands-on expertise in:
o ServiceNow Discovery
o Service Mapping
o Event Management
• Deep understanding of:
o CMDB architecture & data modeling
o Identification & reconciliation rules
• Experience with MID Server setup and management.
• Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.
• Strong knowledge of ITIL processes and IT Operations workflows.
• Experience in integration using REST/SOAP APIs, Web Services.
• Hands-on scripting experience in JavaScript, Glide APIs.
Preferred Qualifications
• ServiceNow Certifications:
o CSA (Certified System Administrator)
o CIS-ITOM
o ServiceNow Certified Implementation Specialist (ITOM modules)
• Experience with AIOps / Predictive Intelligence / Event Intelligence.
• Strong understanding of DevOps and monitoring tools integration.
• Experience in large-scale enterprise implementations.
Key Competencies
• Strong solutioning and architectural mindset.
• Excellent stakeholder management and communication skills.
• Ability to work in fast-paced, client-facing environments.
- • Strong problem-solving and analytical skills.
Education:
B. Tech or equivalent IT Degree.