About the Role
We are looking for an experienced E-commerce Operations Manager to manage the day-to-day e-commerce operations of multiple international brands across Shopify and international marketplaces.
The role will focus on platforms such as Etsy, eBay, Walmart Marketplace, and other international e-commerce platforms. The ideal candidate should have hands-on experience in managing online stores, product catalogues, marketplace operations, orders, customer communication, promotions, and overall e-commerce activities.
Key Responsibilities
- Manage day-to-day operations across Shopify stores and international marketplaces.
- Manage product listings, catalogues, pricing, collections, promotions, and landing pages.
- Handle product uploads, bulk updates, CSV files, variants, and product data.
- Manage Etsy, eBay, Walmart Marketplace, and other international platforms.
- Monitor orders, cancellations, returns, refunds, and other post-order activities.
- Manage e-commerce emails, customer queries, and marketplace communications.
- Monitor inventory and coordinate with fulfilment, customer support, marketing, and other internal teams.
- Manage promotions, discounts, product launches, and the e-commerce launch calendar.
- Monitor marketplace listing health, account requirements, and operational issues.
- Track sales, orders, product performance, and prepare basic e-commerce reports.
- Ensure accurate and timely updates across all stores and marketplaces.
- Manage multiple brands and priorities while maintaining quality and accuracy.
International E-commerce Platform Management
Experience with international marketplaces is highly preferred. Hands-on experience with Etsy, eBay, and Walmart Marketplace will be an advantage.
The candidate should understand international marketplace operations, product listings, catalogue management, pricing, promotions, orders, customer communication, and marketplace requirements.
Requirements
- 4+ years of experience in e-commerce operations or managing live e-commerce stores.
- Strong hands-on experience with Shopify Admin.
- Experience managing international e-commerce marketplaces.
- Experience with Etsy, eBay, Walmart Marketplace, or similar platforms.
- Experience managing multiple brands or storefronts is preferred.
- Experience with high-SKU categories such as jewellery, fashion, accessories, or beauty is preferred.
- Good knowledge of product data, CSV uploads, variants, pricing, and catalogue management.
- Understanding of e-commerce merchandising, promotions, and conversion.
- Strong organisational and prioritisation skills.
- Strong attention to detail and written English communication.
- Ability to manage multiple platforms and daily e-commerce operations independently.
What We Are Looking For
We are looking for a hands-on and organised professional who can take ownership of end-to-end e-commerce operations across Shopify and international marketplaces.
The ideal candidate should be comfortable managing multiple brands, product catalogues, marketplace listings, orders, customer emails, promotions, and other day-to-day e-commerce activities.
Pay: ₹360,000.00 - ₹600,000.00 per year
Work Location: In person