JOB SUMMARY
The Counter Coordinator supervises and assists Cashiers across different check-out counters. They ensure smooth cashier operations, proper customer service, and efficient management of customer queues.
DUTIES AND RESPONSIBILITIES
- Monitor and assist Cashiers with their daily tasks and transactions.
- Ensure check-out counters are properly managed and organized.
- Monitor customer queues and help maintain a smooth flow of customers.
- Ensure all customers are properly attended to.
- Assist customers with concerns and issues when needed.
- Support the Customer Service team as necessary.
- Prepare required reports and documents.
- Perform other tasks assigned by the immediate supervisor.
QUALIFICATIONS
- Preferably a High School Graduate, Vocational Graduate, or higher.
- At least 1 year of experience in customer service is preferred.
- Knowledge or experience in cashiering and handling transactions is an advantage.
- Basic knowledge of mathematical calculations.
- Familiar with basic reporting and data analysis.
SKILLS AND COMPETENCIES
- Good communication skills in English and Tagalog.
- Good organizational and problem-solving skills.
- Ability to make sound decisions.
- Can work under pressure and handle challenging customer situations professionally.
- Customer-focused, attentive, diligent, and dependable.
- Has integrity, accountability, and a high sense of ownership.
WORKING CONDITIONS
- Office and selling area environment.
- Frequent floor walks to monitor check-out counters.
- Expected to assist clients and answer phone calls when necessary.
- Willing to work on a shifting schedule.
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- On-site parking
Work Location: In person