Role Overview:
We are looking for a customer-focused IT Project Manager responsible for delivering IT maintenance and service projects on time and within scope. The role involves close collaboration with clients and technical teams to meet service level agreements, address issues efficiently, and ensure a high standard of customer satisfaction.
The ideal candidate will have a strong foundation in IT or software services, excellent communication skills, and the capability to manage multiple projects simultaneously.
Job Duties
- Ensuring a high level of quality in the services and deliverables provided by the company
- Involved in the quality assurance and service level agreement of maintenance projects
- Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
- Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
- Manage and ensure timely delivery of projects
- Liaising with clients to discuss and identify their project requirements
- Evaluate and resolve any discrepancies and problems that arises during project delivery
- Actively engaging customers to find out their level of satisfaction with the services provided
- Initiate processes to improve the service level provided by the company
- Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
- Ensure project output consistently meets requirements and standards
- Conduct User Requirement Workshops
- Conduct User Training sessions
Qualifications and Skills
- Minimum Degree in Information Technology, Computer Science or equivalent.
- Preferably at least 1 year of experience in IT Software or related field.
- Certifications in Project Management are advantageous.
- Working knowledge in MS Office, Project Management and Visio.
- Able to handle multiple tasks/projects simultaneously.
- Customer-oriented person with excellent communication skills, both written and verbal.
Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.
https://www.wphdigital.com/notices
Job Type: Full-time
Pay: Php30,000.00 - Php70,000.00 per month
Benefits:
- Paid training
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How much is your current salary?
- How much is your asking salary?
Education:
- Bachelor's (Required)
Experience:
- IT Project Manager: 1 year (Required)
License/Certification:
- Certified Project Manager (Required)
- PMP (Required)
- Certified Scrum Master (Required)
Work Location: In person