A Non-Voice Process (commonly found in BPOs and KPOs) refers to roles where employees manage customer queries, backend tasks, or data operations completely through written communication or system updates, without talking over the phone. [1, 2, 3]The exact job description varies by the specific role, but a standard template for a Non-Voice Process role outlines the core tasks, skills, and qualifications: [1, 2, 3]Job SummaryThe Non-Voice Process Associate or Executive is responsible for managing and resolving customer inquiries and completing backend data tasks using text-based channels such as email, live chat, social media, and ticketing systems. The ideal candidate excels in written communication, is detail-oriented, and can efficiently multitask in a fast-paced digital environment.
Core Responsibilities
- Customer Support: Handle inbound and outbound text-based interactions (live chat, emails, social media) to address customer complaints or inquiries.
- Information Provision: Provide clear, accurate, and timely information regarding company products, services, policies, and account details.
- Age criteria 18 to 29 years
Data Management & Entry: Accurately process transactions, verify documents, and update customer records and databases.
Pay: ₹16,075.81 - ₹32,509.61 per month
Work Location: In person