We currently have an opening for a Field Support Analyst at our Granite City Works location. The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, mobile terminals, tag printers, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus. Job level will be determined based on candidate experience
RESPONSIBILITIES:
- The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts.
- General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management
- Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
- Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
- Demonstrates commitment to customer service
- As part of duties, individual will have access to and use of car for transportation around plant location
REQUIREMENTS:
- Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software
- Basic IP networking skills including cabling support, simple troubleshooting, and user device configuration
- Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment
- Server support, storage management, Active Directory or other related technology skills are a plus
- Be able to lift 50 lbs and possess physical fitness necessary to work in a heavy-industry environment
- Candidate must successfully pass pre-employment checks which include a driving history report
- 24/7 off-hours support including weekends and evenings as required
- Willing to work within the facility itself daily
- Bachelor’s Degree or equivalent experience
- Ability to work Safely and independently in a plant environment
- Possesses strong oral and written communications skills; able to articulate ideas and listen effectively
- Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
- Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
- Demonstrated commitment to customer service
- The prospective applicant must have an excellent work ethic and be willing to extend the extra effort required to meet critical completion timelines in support of plant needs
- Project management experience is a plus
1-2 years’ experience supporting an enterprise IT environment in heavy manufacturing.
This base salary range is a good faith estimate. Based on candidate skills/experience the final offer may be lower/higher $58,685-$88,000