Qualifications:
- With at least 1 year call center experience as Trainer/Sales Coach
- Must have BPO experience in sales or customer service campaigns (outbound/inbound)
- Preferably with prior experience in launching new accounts
- Has very good knowledge on Training Needs Analysis and Adult Learning Principles
- Excellent English communication and presentation skills, both verbal and written
- College graduate or at least 3rd-year college level
- Can start immediately
- Amenable to work onsite (Makati) in night shift
Job Description:
- Conduct training classes for new account launches, service introductions, and ramp-up programs
- Conduct remedial training sessions for agents who are not meeting performance targets
- Develop and maintain training materials including PowerPoint decks, outlines, checklists, guidelines, success measures, and performance targets
- Track and maintain performance records at agent level which includes preparing and submitting daily, weekly, and end-of-class reports detailing trainee progress, risks, and readiness for deployment
- Conduct training needs assessments on live campaigns to identify skill gaps and performance challenges
- Collaborate with QA and Operations teams to align training with operational processes and quality standards
- Acquire deep knowledge of client products and processes to ensure training relevance
- Maintain a centralized database of training programs, materials, and records for easy access and audits
- Other tasks that may be assigned by the manager from time to time
Work Location: In person