About the Role
We are looking for a motivated and customer-focused Engineer to support the deployment, enhancement, and operational support of Smart Junction solutions. The successful candidate will work closely with customers, end users, product development teams, and maintenance partners to ensure the successful implementation and continuous improvement of our intelligent traffic management solutions.
Key Responsibilities
Post-Deployment Requirement Analysis
Engage customers and end users to gather feedback on deployed Smart Junction products and solutions.
Identify opportunities for product improvements, fine-tuning, and feature enhancements.
Document and communicate requirements clearly to the product and development teams.
Solution Design & Product Development Support
Develop Preliminary Design Documents (PDDs) based on customer requirements and operational needs.
Work closely with product managers and software development teams to support solution design and implementation.
Participate in requirement reviews, solution validation, and testing activities.
Training & Documentation
Develop and maintain user manuals, operating procedures, training materials, and FAQs.
Provide knowledge transfer to stakeholders to facilitate smooth system adoption and maintenance.
User Support & Issue Resolution
Provide technical support and respond to issues encountered by users during system operation.
Coordinate with development, testing, and support teams to resolve issues in a timely manner.
Support system testing, maintenance activities, and software upgrades when required.
Requirements
Preferably 1 to 5 years of experience in system implementation, technical support, software applications, or intelligent transportation systems.
Experience in requirements gathering, solution design, or customer-facing technical roles is an advantage.
Strong analytical and problem-solving skills.
Good communication and stakeholder management skills.
Ability to prepare technical documentation and conduct training sessions.
Able to work independently and collaboratively in a cross-functional environment.
Preferred Attributes
Experience in Intelligent Transportation Systems (ITS), traffic management, smart city, or IoT solutions.
Familiarity with software development lifecycles and system integration projects.
Customer-oriented mindset with strong interpersonal skills.
Proactive, detail-oriented, and adaptable in a fast-paced environment.
ST Electronics, the electronics arm of public listed Singapore Technologies Engineering Ltd (ST Engineering), delivers innovative system solutions to government, commercial, defence, and industrial customers worldwide. With a presence in more than 30 cities in 20 countries, ST Electronics markets its solutions to more than 100 countries internationally. It specialises in the design, development and integration of advanced electronics and communications systems, such as broadband radio frequency and satellite communication, e-Government solutions, information communications technologies and IT, rail and traffic management, real-time command and control, modelling and simulation, intelligent building management and information security.