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Admiral Self Storage Ltd · Walsall WS2 8TF

Casual Customer Service & Operations Assistant (Ad-Hoc / Cover)

part time$35,907 / yearPosted yesterday
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Position Type: Part-Time / Casual (As Required) – with potential to expand based on the candidate's skill set.

Hours: Flexible hours to provide essential cover for staff holidays, peak periods, and sickness.

The Opportunity

While this role is initially for ad-hoc holiday and sickness cover, there is potential for this position to grow into a more permanent or expanded role. If you bring additional skills that can add value to our business, we are highly open to developing the scope of your position.

The Role

This is a varied, fast-paced, customer-facing role ideal for someone looking for flexible hours that fit around other commitments. It is a great match for someone with a strong background in administration, reception, or basic accounts. You will receive hands-on training and ongoing support from our experienced team so you can confidently step in whenever needed.

Our standard business opening hours are

- Monday to Friday: 8:00 am – 7:00 pm

- Saturdays: 8:00 am – 5:00 pm

- Sundays: 12:00 pm – 4:00 pm

Shift Patterns & Rota

- Shifts vary based on operational needs and range from 3 hours up to 11.5 hours per day.

- Planned holiday cover schedules are normally advised at least 4 weeks in advance.

- Applicants must be flexible enough to step in for short-notice sickness cover.

About Us

Admiral is a friendly, family-run Self Storage and Van Rental business based in WS2 8TF. We pride ourselves on delivering outstanding service to our local community. We are looking for an energetic, warm, and tech-savvy professional to join our close-knit team. If you love variety, enjoy helping people, and are happy to roll up your sleeves to get things done, you will fit right in!

What We Offer

- Training: Full hands-on training and ongoing support from our experienced staff.

- Staff Discounts: Save on our storage services and van rentals.

- Free Friday Lunch: If you are rostered to work on a Friday, lunch is on us!

Key Responsibilities

- Customer Support: Serve as the welcoming face and voice of the business, handling enquiries from public and corporate clients via phone, email, and in person.

- Operations & Admin: Manage bookings, process payments, conduct secure ID checks, and handle all check-in/check-out documentation and processes for storage and van hire.

- Compliance: Maintain accurate Health & Safety records and ensure strict adherence to site protocols.

- Team Collaboration: Support colleagues across all areas to ensure smooth, efficient daily operations.

What We Are Looking For

- Flexibility: Availability to take on short notice shifts to cover staff sickness and pre-booked holiday cover.

- Experience: Previous experience in an administrative, receptionist, or accounts assistant role.

- Communication: Outstanding customer service instincts with the ability to speak clearly, confidently, and warmly at all levels.

- Tech-Savvy: Excellent IT and computer skills with the ability to master new software and systems quickly.

- Organised: Great time-management skills with the ability to prioritise tasks and stay calm under pressure.

- Detail-Oriented: Thorough and accurate when managing paperwork, contracts, and compliance checks.

- Driving Licence: Must hold a full UK driving licence for a minimum of 3 years.

- Commute: If you rely on public transport, please ensure timetables align with our full range of opening, closing, and shift times before applying.

How to Apply

If you are a reliable team player looking for a flexible local role with room to grow, we would love to hear from you!

Please submit your CV directly through Indeed only.

Pay: From £12.71 per hour

Expected hours: 3.0 – 40.0 per week

Work Location: In person