-
Travel to customer sites to install, commission, test, calibrate, and troubleshoot NOV products.
-
Conduct field installations, system calibrations, and operational testing of equipment.
-
Perform software and hardware upgrades while ensuring systems are operating efficiently.
-
Train customers on the safe and proper operation, maintenance, and functionality of NOV equipment.
-
Accurately complete and submit field service reports, inspection records, and other required documentation in a timely manner.
-
Communicate equipment failures, customer feedback, and field observations to the appropriate internal teams.
-
Provide technical support while maintaining a professional and customer-focused approach.
-
Adhere to all NOV HSE policies, procedures, and quality standards.
-
Diagnose and resolve mechanical, electrical, pneumatic, hydraulic, and software-related issues in the field.
-
Assist with equipment commissioning, startup, and performance verification.
-
Support other Field Service Technicians during complex installations and service projects.
-
Demonstrate leadership by mentoring and assisting less experienced technicians when needed.
-
Maintain service tools, equipment, and company vehicles in safe working condition.
-
Participate in an on-call rotation and respond to customer service requests as required.
-
Successfully pass a national background check and motor vehicle report.
-
Perform other duties as assigned.
-
High school diploma or GED required.
-
Associate degree in a technical field or equivalent education preferred.
-
Minimum of five (5) years of related field service or oil and gas industry experience preferred.
-
Must be at least 21 years of age.
-
Knowledge of oil and gas field equipment, including software and hardware systems.
-
Pneumatic and hydraulic experience preferred.
-
Electrical troubleshooting experience preferred.
-
Strong verbal and written communication skills.
-
Proven leadership skills with the ability to lead and support fellow technicians.
-
Valid driver's license with an acceptable driving record required.
-
Ability to travel extensively to customer locations as required.