Notice:
This position requires you to be within 1 hour of the Raleigh-Durham area. Candidates must have a background or experience working in Managed Service Companies. Remote candidates need not apply.
Full Job Description
Description:
Nexus Network Technologies is a growing IT services and consulting firm with clients throughout the greater Raleigh-Durham area. We are seeking an IT professional who embodies our customer-centric focus. Qualified candidates will support, manage, and help plan client IT infrastructure. Excellent communication skills are expected, both internally and with clients.
This position will help triage service desk tickets, while providing service to clients remotely and occasionally on-site. Selected candidates will participate in a weekly on-call rotation with other engineers.
Requirements:
An experienced support engineer with 5+ years of experience.
- Willingness to travel to client sites as needed.
- Excellent problem-solving skills with experience triaging issues.
- Ability to identify, prioritize, and escalate issues appropriately
- Ability to work in a fast-paced, team-oriented environment with team members
- Motivated; requiring little instruction or guidance from their direct manager.
- Solid customer service and organizational skills.
- 5+ years providing user support.
- 5+ years supporting and administering the following:
- Office 365 environments (Mail, OneDrive, SharePoint, Azure AD)
- VMware environments, including configurations.
- Windows server environments (on-prem and cloud)
- Networks (VLAN's, Switches, Routers, Firewalls)
Other requirements:
- Excellent communication skills
- A hunger to learn new technology
- Excellent documentation and record-keeping skills
Benefits:
This is a full-time salaried position with excellent benefits.
- Hybrid work (up to 2 days per week in office)
- Occasional on-site
- Unlimited Flex Time
- Health, Dental, and Vision insurance
- Retirement plan with corporate match
- Referral Bonus
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Remotely:
- Yes – We are mostly remote with occasional days in our office in Morrisville, NC.
Compensation: Listed on this posting, however higher salaries are available for well qualified applicants.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Durham, NC 27560