About the Role
This is a first dedicated operations and customer growth hire, working directly with the founding team to onboard and expand a portfolio of 40+ B2B clients. You will build the systems and processes that power customer success at scale, laying the operational foundation for an early-stage AI content platform in the enterprise space.
What You'll Do
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Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary point of contact throughout the customer lifecycle.
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Design and build operational playbooks, workflows, and customer health frameworks from the ground up.
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Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts.
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Communicate AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.
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Define and track ROI metrics and customer health indicators, and translate customer feedback into actionable product improvements.
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Collaborate closely with the founders on go-to-market strategy and operational priorities.
What We're Looking For
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Fluency in both German and English is required, as the customer base is primarily German-speaking.
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Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, consulting, or a high-ownership GTM role.
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A track record of owning customer relationships end-to-end in a B2B context.
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Demonstrated ability to build structure from scratch, whether a process, a playbook, or a team.
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Strong analytical and project management skills, with experience delivering complex work across multiple stakeholders.
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Comfort explaining AI concepts simply and credibly to a range of audiences.
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Background in service or hospitality (such as hotel operations) is a plus.
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Experience defining customer health frameworks or ROI metrics, or the product sense to reproduce a bug and write a clear engineering ticket, is a plus.
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Non-academic and vocational backgrounds are warmly welcomed.
Compensation & Benefits
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Base salary: EUR 70,000 to EUR 110,000 depending on profile.
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Equity: 0.25% to 0.75% VSOP depending on profile strength.
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Visa sponsorship is not available for this role.
Location
On-site in Munich, Bavaria, Germany.