**Roles & Responsibilities**
Run discovery with agency teams to understand how they currently form ideas, gather information, and arrive at requirements for digital products.
Map the end-to-end process from initial business idea to defined requirement, surfacing where teams get stuck, lose information, or diverge.
Identify patterns, friction points, and unmet needs across teams, and synthesise them into clear, structured insight.
Translate findings into design principles and requirements that inform the concept and design of a supporting tool or agent.
Prototype and test process interventions or concepts to validate whether they help teams reach buildable clarity.
Facilitate workshops to frame problems, align stakeholders, and pressure-test emerging concepts.
**Qualifications & Skill Sets**
At least 5 years of experience in service design, UX research, or product discovery, with experience shaping ambiguous problem spaces.
Strong generative research and synthesis skills — able to turn messy, scattered inputs into structured insight.
Comfort designing for process and workflow problems, not only interface problems.
Confident workshop facilitation and stakeholder engagement.
Ability to work independently in an exploratory 0→1 context where the end product is not yet defined.
Interest in or exposure to AI-assisted tools or agents is an advantage.
Jobster Private Ltd
At Jobster Private Ltd, we connect great people with great opportunities. As a trusted recruitment and manpower outsourcing partner in Singapore, we support hundreds of professionals like you across industries—from IT and engineering to finance, customer service, and beyond.
We’re not just about placements—we’re about partnership. Your career matters to us.
Why Join Us
When you join Jobster, you don’t just get a job—you get a team behind you.
✔ Career Growth Support
We help you build your career with meaningful roles, skill development opportunities, and guidance along the way.
✔ Quality Job Openings
We work with reputable companies offering a wide range of roles in IT, tech support, project management, data analysis, and more.
✔ Competitive Salaries
We advocate for you—negotiating fair, competitive salaries and making sure you’re valued for your skills.
✔ Ongoing Care
From onboarding to payroll, performance feedback to career advice—we’re with you throughout your journey, not just at the start.
✔ Trust & Transparency
Licensed by MOM, certified in data protection, and committed to your success.