This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a AI & Support Automation - Engineer based in India.
This role is focused on transforming customer support operations through practical AI and automation solutions. You will identify high-impact support challenges and personally design, build, deploy, and improve AI-powered workflows and agents. The position combines software engineering, generative AI, workflow automation, systems integration, and production operations. You will work with LLMs, RAG, agentic workflows, knowledge pipelines, and automation tools to create measurable improvements in support efficiency and customer experience. The role requires strong ownership from initial problem discovery and architecture through deployment, monitoring, and continuous optimization. You will collaborate closely with Product and Engineering teams in a high-impact environment where practical AI solutions are expected to deliver measurable business results.