Role - Customer Success Engineer - CDN
Location - Bangalore (Onsite)
Experience - 5+ years
JD for reference as under:
Key Responsibilities
- Onboarding Execution & Technical Enablement
- Customer Guidance & Communication
- Process & Operational Excellence
- Cross-Functional Collaboration & Escalation Management
- Technical Breadth & Continuous Development
Core Technical Skills
- Cloudflare product foundations: working knowledge of Application Security, CDN, Zero Trust/SASE, and Network Services.
- Networking fundamentals: understanding of DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.
- Web security basics: familiarity with OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.
- Configuration & integration: hands-on experience with the Cloudflare Dashboard, and comfort with Terraform, API-based configurations, or identity providers such as Okta, Azure AD, and SAML/OIDC integrations.
- Observability: ability to read and interpret Security Events, Logs, cURL outputs, and HAR files; awareness of common causes of 5xx/4xx errors post-onboarding.
- Scripting & APIs: ability to read and debug REST API calls; basic proficiency with Python and Bash.
Experience
- Experience in a customer-facing technical role such as Technical Support, Implementation Specialist, Onboarding Engineer, Junior Sales/Systems Engineer, or NOC/SOC analyst—or equivalent hands-on technical experience managing customer deployments. (Years of experience will vary based on Associate-level expectations.)
- Working Style
- Customer empathy: explains technical concepts without jargon; calms frustrated customers.
- Structured communication: clear agendas, concise summaries, documented next steps.
- Bias for action: progresses onboarding rather than waiting; knows when to escalate appropriately.
- Curiosity: digs into why something works and learns unfamiliar Cloudflare products quickly.
- Resilience: handles ambiguity, incomplete requirements, and changing priorities.
- Coachability: accepts feedback and improves from every onboarding engagement.
- Time management: juggles a portfolio of onboarding customers and meets committed timelines.
Communication
- Strong written and verbal communication skills. Able to document clearly, summarize concisely, and interact professionally with both technical and non-technical customer contacts.
- Regulatory & Security Awareness (Nice-to-Haves)
- Familiarity with compliance frameworks such as PCI DSS, HIPAA, SOC 2, or ISO 27001 is a plus.
- Strongly Preferred Qualifications (The "Good-to-Haves")
- Cloudflare Certifications: Existing Cloudflare certifications (e.g., Cloudflare Fundamentals, Cloudflare for Teams, or Cloudflare for Developers).
- Prior Cloudflare Experience: Direct experience onboarding or administering Cloudflare in a production environment.
- Automation Mindset: Familiarity with Infrastructure-as-Code (Terraform, Pulumi) or CI/CD pipelines for configuration management.
- AI-Augmented Workflow: Comfort using AI assistants, LLM-based tools, or scripting to accelerate routine onboarding tasks, log analysis, or documentation.
- Multilingual: Proficiency in languages relevant to the hiring region’s customer base.
Pay: ₹2,500,000.00 - ₹3,500,000.00 per year
Application Question(s):
- What is your notice period?
Experience:
- Network Fundamentals: 5 years (Required)
- CDN: 3 years (Required)
- Customer handling: 5 years (Required)
Work Location: In person