Service Manager / Customer Support Coordinator
Join the 3G Cardio Team
3G Cardio is one of America's leading premium fitness equipment brands, known for exceptional customer service and high-quality treadmills, ellipticals, and exercise equipment. We are seeking a highly organized, customer-focused Service Manager to oversee and coordinate all customer service and warranty support activities nationwide.
This is a full-time position based in our Phoenix office. The ideal candidate is an excellent communicator who enjoys helping people, solving problems, and managing multiple projects simultaneously. This role is critical to maintaining the outstanding customer experience that has helped build the 3G Cardio brand.
Position Overview
As our Service Manager, you will be responsible for managing the complete service process from start to finish. You will serve as the primary point of contact for customers requiring technical support, warranty service, troubleshooting assistance, replacement parts, and field service coordination.
Success in this position requires strong communication skills, patience, organization, attention to detail, and the ability to remain calm and professional when assisting frustrated customers. You must be comfortable speaking on the phone throughout the day and confident using computers and online software systems.
Primary Responsibilities
- Answer incoming customer service and technical support calls
- Troubleshoot fitness equipment issues over the phone
- Diagnose problems and determine appropriate solutions
- Create and manage service tickets within our online service portal
- Coordinate and schedule field service technicians nationwide
- Order and ship replacement parts to customers and technicians
- Follow up with customers to ensure successful resolution of service issues
- Maintain detailed records of customer interactions and service history
- Monitor open service cases and ensure timely completion
- Provide exceptional customer service while representing the 3G Cardio brand
Qualifications
Required:
- Excellent verbal communication skills
- Strong customer service background
- Professional and confident phone presence
- Exceptional problem-solving abilities
- Strong organizational and multitasking skills
- Attention to detail and follow-through
- Comfortable working with computers and online software systems
- Ability to remain calm and professional under pressure
- Ability to handle difficult customer situations with empathy and confidence
Preferred:
- Experience in customer service, technical support, service coordination, or call center environments
- Experience scheduling service technicians or managing service operations
- Logistics, shipping, or freight coordination experience
- Basic mechanical aptitude or troubleshooting experience
- Experience using CRM or service management software
What We're Looking For
The ideal candidate is someone who enjoys helping people and takes ownership of problems until they are fully resolved. This person should have the communication skills of a customer service professional, the organization skills of a project manager, and the persistence to follow every service case through to completion.
If you enjoy solving problems, working with customers, and being part of a growing company that values exceptional service, we would love to hear from you.
Compensation & Benefits
- Starting Salary: $45,000+ (Based on Experience)
- Full-Time Employment
- Group Health Insurance (Available After 90 Days)
- Paid Training
- Supportive Team Environment
- Career Growth and Advancement Opportunities
- Stable, Growing Company
About 3G Cardio
At 3G Cardio, customer service is our competitive advantage. We pride ourselves on treating customers the right way and standing behind every product we sell. If you are motivated, dependable, and committed to providing exceptional customer experiences, we encourage you to apply.
Job Type: Full-time
Pay: Starting at $45,000 per year
Schedule: Monday-Friday
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person