Service Consultant - Luxury/Highline Car Dealership - Downtown LA
Job Overview
We are seeking a dynamic and professional Service Consultant to join our growing team. As a Service Consultant, you will be the face of our service department, providing top-tier customer service, building lasting client relationships, and ensuring seamless communication between customers and our expert technicians. If you have a passion for luxury automobiles and a commitment to excellence, we want to hear from you!
Responsibilities
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Greet and engage with customers, providing a personalized and professional service experience.
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Listen carefully to customer concerns, assess vehicle service needs, and recommend appropriate maintenance or repair solutions.
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Prepare detailed service estimates and explain repair processes, timelines, and costs to customers.
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Coordinate with technicians to ensure timely and high-quality service delivery.
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Verify final invoices align with services performed and provide maintenance recommendations based on vehicle age, mileage, and service history.
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Maintain ongoing communication with customers, providing updates on service progress and addressing any concerns.
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Build and nurture long-term client relationships to foster loyalty and repeat business.
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Stay informed about the latest automotive technologies, product offerings, and optional packages for luxury/highline vehicles.
Qualifications
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Experience: Minimum of 2 years in automotive service advising, preferably in a luxury or highline dealership setting.
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Skills: Strong consultative selling skills, excellent communication, and a customer-focused mindset.
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Exceptional interpersonal skills with the ability to build trust and rapport with high-end clientele.
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Technical knowledge of automotive repairs and familiarity with estimating software.
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Ability to multitask, prioritize, and thrive in a fast-paced environment.
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Proficiency in service database systems and basic computer skills.
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Valid driver’s license and a clean driving record.
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Professional appearance and demeanor, reflecting the luxury brand image.
Benefits
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Comprehensive health, dental, and vision insurance.
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401(k) with company matching.
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Paid time off and holidays.
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Opportunities for career advancement within our dealership network.
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Ongoing paid training to stay current with automotive technology and brand standards.
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Employee discounts on vehicle purchases and services.