Important IT company At the Latin American level, growth requires:
SAP AMS Functional Service Delivery Lead
Skills and Technologies:
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Functional background (FI, CO, SD, MM, PM, TM, PP)
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Primary Point of Contact: Serves as the main operational contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
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Escalation Management: Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
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Experience Requirement: Requires 5+ years of proven SAP AMS service management experience. At least 5+ years of proven experience as SAP consultant in the modules: Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.
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Performance Standards: Empowers the delivery team to achieve high quality deliverables while maintaining 100% alignment with SAP AMS process requirements.
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SLA Oversight: Responsible for ensuring all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).
If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Job type: Remote
Location: Mexico.
Salary: $75,000 gross.
Benefits: Excellent superior benefits.