Position Summary / Project Description
We are looking for experienced personnel to manage, drive and deliver the change management process. He/She will work with Company staff in other divisions such as project managers, production support and security specialists in assessing change requests, to prevent adverse impact for change requests deployed to production systems.
Role and Responsibilities
With a focus on Change Management, drive Change Advisory Board meetings and manage approval of all change requests for deployment
Implement and maintain ITIL standard for change management
Collaborate with multiple internal teams across disparate groups to assess change requests for risks and unintended consequences
Make recommendations to reduce risk, increase chance of likely success, and minimize business impact of change requests
Send change downtime and completion broadcast communication to all Company stakeholders
Maintain and update change control portal
Improve process efficiency (e.g, streamlining) and effectiveness
Maintain processes, templates and SOP, website and information related to change control
Provide regular report on SLA measurement and/or performance of ITSM processes
Review/Prepare progress reports for initiatives and present the reports when required
Requirements / Qualifications
Minimum of a B.S. in Computer Science, MIS or related degree
8 – 10 years of related IT experience industry with 3 to 5 years of experience with system operations management, including change, incidents and problem management.
Practitioner who is familiar with ITIL process, IT Service Management methodologies or Service Delivery framework is required.
Ability to establish and cultivate relationships with a variety of key stakeholders.
Well-developed communication, negotiation and professional writing skills.
Good organization skills, with ability to properly document and track information
Strong knowledge of MS Office Applications (Word, Excel, Powerpoint)
Experience in healthcare industry is an advantage.
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.