[What the role is]
Applications Management - IT Service Manager/IT Project Manager \ Applications Management - IT Business Analyst, System Analyst, IT Business Process Engineer \ Applications Management - Enterprise/Systems Architect
[What you will be working on]
You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.
In this role, the officer is expected to undertake the following areas of work:
Manage stakeholder relationships
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Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.
Solution business analysis and design
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In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).
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Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.
Vendor contracting and management
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Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
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Conduct procurement
Governance, Risk and Compliance
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Ensure compliance to ICT Governance policies and standards
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Ensure risk framework is adhered to, and carry out risk management for projects and products
Project delivery and quality
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Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule
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Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery
Operations and maintenance, user support
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Manage and direct the day-to-day operations of IT services
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Manage change request, service request and production support issues and ensure service levels are met
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Review post production issues and identify root cause and work with vendors on preventive measures
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Plan, execute and support system implementation, software/hardware upgrades and security patches
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Measure, monitor and continuously improve performances of IT services
Site Reliability Engineering
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Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets
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Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance
[What we are looking for]
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Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation
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Experience in project management, vendor management, incident management, problem management, release management & SRE
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Strong experience in managing business, IT and senior stakeholders
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Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
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Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices
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Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous
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Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
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Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports
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Familiarity with Government Instruction Manual 8 will be an added advantage
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Good analytical skills, and able to mulit-task and deliver results in a timely manner
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Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure
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Excellent technical troubleshooting skills
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Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.