We’re looking for a detail‑oriented Freight Forwarding Coordinator to support daily import/export operations. This role is ideal for someone who’s comfortable with fast‑moving logistics work, accurate data entry, and clear communication with customers and carriers.
Key Responsibilities
- Data Entry — Enter shipment details, booking info, container numbers, and documentation into our TMS with high accuracy.
- Customer Support — Communicate with clients regarding shipment status, delays, required documents, and general inquiries.
- Documentation Handling — Assist with BLs, invoices, packing lists, arrival notices, and customs‑related paperwork.
- Coordination — Work with carriers, truckers, warehouses, and overseas agents to ensure smooth cargo movement.
- Issue Resolution — Help troubleshoot shipment discrepancies, delays, and document corrections.
Required Knowledge & Skills
- Freight Forwarding Basics — Understanding of import/export workflow, carriers, cut‑offs, and transit timelines.
- Data Accuracy — Strong attention to detail; ability to spot errors before they become problems.
- Customer Service Skills — Clear communication, patience, and ability to explain logistics steps to customers.
- Computer Skills — Comfortable with TMS systems, Excel, email communication, and basic reporting.
- Document Knowledge — Familiar with BL, ISF, AMS, commercial invoice, packing list, and arrival notice.
- Time Management — Ability to prioritize multiple shipments and deadlines.
Preferred Experience
- 1–2 years in freight forwarding, logistics, or transportation
- Experience with ocean import/export operations
- Familiarity with customs processes and carrier portals
What We Offer
- Competitive pay
- Growth opportunities within logistics operations
- Supportive team environment
Pay: From $38,000.00 per year
Work Location: In person