Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About The Role
We are looking for an Enterprise Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization.
Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients.
Key Responsibilities:
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Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies
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Prioritize customer success with a strong commitment to high-quality support and delivery.
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Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads.
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Lead strategic client meetings and consultations, providing guidance and expertise.
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Manage client relationships end-to-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget management.
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Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution.
Required Qualifications
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Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment.
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Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar.
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3+ years of account management experience within a marketing agency setting, with a focus on enterprise accounts.
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Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs.
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Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish.
Nice to Have:
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Curiosity about AI technologies and willingness to explore new ways of working with AI tools.
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Ability to take ownership and independently resolve customer challenges when needed.
What We Offer:
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Remote-first environment
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Competitive compensation
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Medical and dental benefits
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401K plan
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Unlimited PTO
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Paid holidays
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Professional development reimbursement
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