Customer Care Supervisor
Payless Power - Fort Worth, TX
Pay: $24.00 per hour, plus $1 bilingual increase for qualified candidates + Up to 10% Annual bonus
Schedule: Monday-Thursday: 9am-5pm (On-Site), Friday: 9am-5pm (WFH) + Mandatory overtime may be required based on call queue volume and operational needs
Join a Team That Powers Communities with Care and Connection!
Job description:
At Payless Power, we’re more than just a Texas electric company—we’re a community of bold, talented, and creative individuals dedicated to delivering simple, affordable electricity to all. Founded in 2005 by three entrepreneurial brothers, we’ve grown from a hope and a dream in Fort Worth to serving over 400 residential communities across the Lone Star State. Our mission is clear: provide flexible, transparent, and competitively priced electric plans while offering stellar customer service that builds lasting relationships.
Are you a natural leader who’s organized, proactive, and thrives in a fast-paced setting? Do you love helping people grow and seeing your team succeed? Then you might be exactly who we’re looking for.
In this role, you’ll coach, motivate, and support a team of representatives while creating a positive, high-performing work environment. You’ll handle daily team check-ins, give constructive feedback, and make sure our customers always receive the best service possible.
Our Mission: We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all.
Our Values: Caring, Integrity, Ownership, Fun, & Innovation
What You'll Do:
- Supervise & Lead: Guide the team, manage escalation calls, and work within the Smart Grid System.
- Coach & Development: Provide feedback through monthly one-on-ones, weekly quality assurance reviews, track performance trends, and address any issues.
- Monitor & Evaluate: Suggest process improvements and manage team availability time to address excessive use of unavailable codes with representatives and keep managers informed for potential disciplinary action.
- Support & Troubleshoot: Assist employees with account and system issues. Ensure representatives have a thorough understanding of all new and existing processes.
Qualifications:
- A minimum of 2 years previous experience in a inbound and outbound call center or account resolution is required. Previous supervisory or team lead experience strongly preferred.
- Must be fluent in English; bilingual in English and Spanish is a PLUS
- Computer proficiency: Able to toggle between systems, navigate the internet, and utilize Microsoft Office (Word & Excel).
- Capacity to maintain confidentiality.
- Professional and effective communication.
- Problem Solving-Resolve practical problems with limited standardization.
- High school diploma required (degree preferred).
Why Choose Payless Power?
We care about our customers, our communities, and you. Here’s how we support our team:
- Strong Work-Life Balance: Enjoy a schedule that is reliable to plan life around.
- Paid Lunch: Take an hour on us and enjoy your lunch!
- Fun Company Events: Join us for team celebrations and community volunteer days that keep the good vibes going.
- Great Benefits: Comprehensive health care, competitive pay, performance bonuses, an amazing employee energy credit program, 401K with matching and profit sharing— because your success matters to us.
- Community Impact: We proudly support Christ’s Haven for Children, the Down Syndrome Partnership of Tarrant County, and Habitat for Humanity, with paid volunteer hours for causes with meaning.
To be considered for the position, you are required to complete our brief "Culture Index Survey," which consists of just two questions. This survey is an important part of how we ensure a great fit for both you and our team.
You can access the survey here: https://go.cultureindex.com/p/x2AtAoycjFOkl0o6r
Payless Power is an Equal Opportunity Employer. We encourage applications from all qualified individuals.
You may also be a strong candidate for the job if you have previous experience in being a: Customer Service Supervisor, Customer Support Team Lead, Call Center Supervisor, Customer Experience Lead, Customer Care Supervisor, Client Services Supervisor, Customer Success Supervisor, Technical Support Supervisor, Service Desk Supervisor, Customer Operations Lead, Customer Engagement Supervisor, Client Support Lead, Account Support Supervisor, Customer Relations Lead, Support Services Supervisor, Help Desk Supervisor, or Onboarding Supervisor
Job Type: Full-time
Pay: $24.00 per hour
Ability to Commute:
- Fort Worth, TX 76118 (Required)
Work Location: In person