Role: Customer Success Associate - B2B
Employment Mode: 5 days, Work from office
Location: Gurgaon, Sector-18
Requirements:
- Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.
Roles:
- Developing and managing client portfolios.
- Analyzing customer data to improve customer experience.
- Hold product demonstrations for customers & improve onboarding processes.
- Mediate between clients and the organization to achieve end goals.
- Handling and resolving customer requests and complaints.
- Minimize customer churn to increase customer retention.
Job Type: Full-time
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- What's your current location? Are you open for the relocation?
- What's your current salary?
- Notice period in-days?
Work Location: In person