- ITIL / ITSM
- SLA & KPI Management
- Quality Management / QMS
- Customer Escalation & Service Management
- Audit, NCR & CAPA
- SOP / Process Management
- Incident & Problem Management
- Continuous Improvement / SIP
- MIS Reporting & Performance Analysis
- IT Infrastructure Operations
Pay: ₹35,000.00 - ₹40,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- IT Service quality engineer: 3 years (Required)
Work Location: In person