At TechHouse | iCrack we're expanding fast — network airtime, insurance and IOT gadgets alongside expert mobile and tablet repairs. Our vision is simple: to deliver the best connectivity, protection, new gadgets and repair experience in the market through exceptional service, technical expertise, and a customer-first approach.
We want our stores to be brilliant places to work as well as brilliant places to shop - so alongside hitting targets, we care just as much about people feeling valued, supported, and having a genuinely good time doing it. We invest in our people: if you're driven and willing to learn, we'll back you with real training and real opportunities to grow, whether that's mastering a new skill or stepping up to your next role. Wherever you're starting from, we want you to feel like there's a genuine path forward here - and that who you are is welcome and valued along the way.
We are looking for a Mobile Phone & Device Repair Technician to join a brand new store - working in a small team, with loyal customers and a great reputation locally already. If that sounds good to you please apply today, as we will be holding interviews ASAP!
You'll play a vital role in delivering expert device repairs and an outstanding customer experience. Working closely with the Front of House team, you'll ensure every repair is completed efficiently, accurately and to the highest professional standard — from screen replacements and battery repairs to diagnostics and fault finding — while keeping customers informed and confident throughout the repair process.
Your Day to Day
- Diagnose and repair smartphones, tablets, and IOT devices to a high standard
- Carry out screen replacements, battery replacements, charging port repairs, camera repairs, and device diagnostics
- Deliver fast, efficient, and professional customer service at all times
- Support and assist customers in-store when required
- Keep customers updated throughout the repair process through clear communication with the Front of House team
- Maintain a clean, organised, and safe workspace
- Follow all repair procedures, quality standards, and Health & Safety guidelines
- Work collaboratively with the team and individually to drive sales across handsets, accessories, Network Airtime and Insurance/Warranty products, achieving store targets and customer satisfaction
- Support the Store Manager and team with day-to-day technical operations during trading hours
What We’re Looking For
- Minimum 1 year experience in technical repairs; Level 2 repairs desirable. Level 3 would be wonderful.
- Experience repairing Apple, Samsung, iPads, Laptops and MacBooks
- Experience of explaining and (up)selling warranty products alongside repairs
- Strong interpersonal skills and a warm, engaging approach with customers
- A collaborative mindset – you care about the whole team achieving its goals
- Ability to work effectively in a fast-paced retail environment
- Genuine passion for mobile, laptops, IOT technology and repairs
What We Offer
- Salary to £29,000 plus incentives
- 28 days holiday
- Staff discount across TechHouse and iCrack products and services
- Real opportunities to develop your career with expert training and a clear progression pathway in a growing business
- A supportive, people-first culture
TechHouse | iCrack is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building teams where everyone feels able to bring their whole selves to work. If you need any adjustments during the interview process, please let us know.
Pay: £27,000.00-£29,000.00 per year
Work Location: In person