Job Introduction
Join Oxfordshire Pension Fund – Helping Shape the Future of Pensions
At Oxfordshire Pension Fund, we are proud to deliver an essential public service that makes a real difference to the lives of over 85,000 scheme members and hundreds of employers across the region. As part of Local Government Pension Scheme (LGPS), we manage assets of over £4 billion and play a key role in safeguarding the retirement benefits of current and future generations.
This is an exciting time to join us. We are investing in our people, strengthening our teams and building a modern, innovative and future-ready pension service.
We offer meaningful careers, progression opportunities, investment in learning and development, and a supportive environment where colleagues can grow their skills, broaden their experience and develop rewarding long-term careers.
Whether your interests lie in pension administration, governance, communications, systems, investments, finance or transformation, you will have the opportunity to contribute to meaningful work, collaborate with experienced professionals and help shape the future of one of the most significant public sector pension funds in the country.
We embrace innovation, invest in technology, support flexible and agile ways of working, and encourage everyone to contribute ideas that improve services for our members, employers and stakeholders. Whether you are starting your career or seeking your next challenge, Oxfordshire Pension Fund is a place where you can learn, grow and make a lasting difference.
About the Role
As our Member Services Manager, you will lead the delivery of high-quality pension administration services for more than 85,000 scheme members, ensuring services are accurate, timely and consistently delivered to a high standard.
You'll provide leadership to the Member Services Team, overseeing performance, workloads and resources to ensure statutory deadlines and the Fund's administration targets are met, while supporting the team to deliver an excellent service to members.
Working as part of the Pension Services management team, you will act as a senior LGPS technical expert, translating complex regulations into effective operational practice and supporting the resolution of complex member cases and complaints.
You'll also play a key role in shaping and improving our service, leading administration projects, process reviews and service improvement initiatives. Working closely with employers, colleagues and stakeholders, you’ll help maintain high-quality services, improve processes and delivery better outcomes for members.
About you
We're looking for an experienced pensions professional with strong LGPS knowledge and a proven track record of leading and developing teams. You'll be confident interpreting complex legislation, managing operational performance and building effective relationships with colleagues, employers and stakeholders.
You'll also bring:
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Significant experience working in the LGPS or a similar pensions environment.
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Strong leadership and people management skills, with the ability to motivate, support and develop others.
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Excellent communication, analytical and problem-solving skills.
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Experience leading service improvements and supporting teams through change.
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The ability to manage competing priorities, projects and demanding deadlines.
Could this be you?
If you’re an experienced pensions professional looking for an opportunity to lead a team, shape service improvements and make a real difference to the experience of our members, we’d love to hear from you.
Before applying, we recommend reviewing the attached job description. It contains further information about the role and the essential criteria we will use during the selection process.
Rewards and benefits
At Oxfordshire Pension Fund, you'll be part of a team that’s not only passionate about what we do, but also about how we do it. We foster a culture of inclusion, respect, and continuous improvement, and we’re proud to offer flexible working arrangements, professional development opportunities, and a strong sense of purpose in everything we do.
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Hybrid working – Flexibility is important to deliver the service and to suit individual lifestyles, we encourage discussion at interviews as we acknowledge there isn’t a one size fits all approach.
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Culture of flexible working
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Great learning and development opportunities to support your growth
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Technology to support agile working – with unlimited access to Copilot for smarter productivity
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Employee Assistance Programme with health and wellbeing support
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Generous annual leave - up to 30 days plus bank holidays, and an option to 'buy' additional time off
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Enhanced family friendly policies
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Local Government Pension Scheme - employer contributions up to 18.9%
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Discounts - local and national offers for shopping and travel
Ready to Apply?
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If you are interested in this role, please submit your application by 27 September 2026.
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When applying, please include a current CV along with a personal statement of up to 750 words outlining how you meet the requirements of the role.
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Shortlisting will take place week from 28 September 2026. Interviews will be held via Microsoft Teams soon after.
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For informal enquiries or further information about the role, please contact Vicki Green, Pension Services Manager on [email protected]
Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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