IT Desktop Support Technician
Infrastructure and Network Management:
Responsible for managing overall IT infrastructure day to day operations to improve infrastructure costs, performance, and end user satisfaction.
Responsible for managing infrastructure operations and production support, systems and database administration and network operations.
Ensure system performance and SLAs for CPL are met.
Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
Manage strategic relationships with key IT product and service partners in Brahmeswar.
Provision in close cooperation with third party service provider an IT infrastructure that is suitable for
the group to access and use the business applications.
Networking management/support (data, voice, communications).
Analyze and predict trends and develop long range plans designed to maintain cost effectiveness.
Responsible for designing and troubleshooting the DC s and network of IT services to meet the functional objects of the business.
Ensure monitoring and managing of infrastructure related risks.
Maintaining monitoring datacenter (servers, switches, routers, ups, etc.) , CCTV, Access control and servers related to alarm system.
Active Directory and Office 365 Management:
Active Directory management (creating accounts, maintain RBAC access rights, AD management).
Office 365 Exchange management for users (Create email accounts, and assign correct distributions groups).
End User Support and Cybersecurity:
User support for end user computing devices IT systems (MS Office, Printers, applications, telephony,
etc.)
Responsible for maintaining the manufacturing System with tasks that evolve out of improvement
projects or as part of the daily routine like configuration changes for printers, weighing scales, Fricke
and ADS systems.
Responsible for ensuring Cyber safe local factory, offices and user behavior, without any breaches.
Implement Cyber tools recommended by Group IT, provide user training where required and provide
L1 support for Cyber Security incidents.
Microsoft 365, Windows, Service Desk