The Responsibilities:
To oversee/manage all incoming after Sales Service escalations.
Improve Customer Service level.
Train new staffs on Customer handling skill sets.
Handled all completed surveys, analysis and assist all complaints customers when needed.
Respond within one working day, to come out with a solution (swap/refund).
The Requirements:
At least 5 years of working experience in a similar role.
Have technical knowledge of IT products.
Great communication and writing skills.
Ability to perform within tight deadline in responding to customers' enquiries.
Ability to provide seamless Customer's experience.
ASUS is a global technology leader delivering incredible experiences that enhance the lives of people everywhere. World renowned for continuously reimagining today’s technologies for tomorrow, ASUS puts users first In Search of Incredible to provide the world’s most innovative and intuitive devices, components, and solutions. Today’s ASUS is more ambitious than ever, unleashing remarkable gaming, content-creation, AIoT, and cloud solutions that solve user needs and infuse delight.
ASUS is home to industry-leading experts who are encouraged to pursue their passion for innovation and entrepreneurial spirit to deliver the future of technology to the world.