Purpose of role:
You will be working as part of a team supporting and administer the flow of reactive and planned maintenance works.
Main responsibilities:
- Managing emails and phone calls
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within a time frame
- Chasing up jobs that have not been accepted/attended too
- Updating jobs to ensure complete transparency
Roles and responsibilities:
This is a key role in administering the maintenance work nationally for our clients. It is important that each job be managed to completion. The role will involve:
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors daily, to chase overdue work
- You will have a professional and confident manner and be able to provide excellent service from the helpdesk.
- Have an excellent telephone manner and be totally customer focused
- Part of your role will see you working on a rota basis taking calls out of hours (approx. one in every three/four weeks as required)
Key skills and experience:
- Experience working in a call-centre/helpdesk/property/facilities environment would be beneficial
- Strong team player, with excellent communications and organisational skills
- Knowledge of using Microsoft Excel, Outlook, and Word
- Excellent Administration & Time Management skills
- Can multi-task and work in a fast-paced environment
Pay: £24,000.00-£24,784.50 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person