The ServiceNow Architect will lead the design, governance, and evolution of the ServiceNow platform with a focus on CMDB, Discovery, IT Asset Management (ITAM), Service Mapping, and CSDM. This role is responsible for defining technical strategy, establishing architecture standards, and ensuring scalable, high-quality ServiceNow solutions that support enterprise operations.
Responsibilities
- Define and maintain the technical roadmap for ServiceNow CMDB, Discovery, ITAM, and Service Mapping.
- Design and govern CMDB architecture, data models, relationships, and CSDM alignment.
- Establish governance standards for data quality, access controls, lifecycle management, and compliance.
- Develop strategies to improve CMDB data accuracy through reconciliation, normalization, and automation.
- Provide architectural leadership for integrations, platform modernization, and technical debt reduction.
- Collaborate with product owners, architects, and delivery teams to ensure platform alignment and scalability.
- Review solution designs and provide technical guidance for platform enhancements and implementations.
- Support enterprise integration strategies using APIs and other integration technologies.
- Drive adoption of ServiceNow best practices and emerging platform capabilities.
- Mentor developers, administrators, and platform team members on architecture standards and platform capabilities.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- 7+ years of ServiceNow experience, including architecture and solution design responsibilities.
- Strong expertise in CMDB, Discovery, ITAM, Service Mapping, and CSDM.
- Experience designing ServiceNow integrations using APIs and integration frameworks.
- Experience establishing platform governance, data quality standards, and operational processes.
- Knowledge of ITSM processes and enterprise service management best practices.
- Experience with Azure, Azure DevOps, and enterprise cloud environments.
- Strong stakeholder management, communication, and leadership skills.
- ServiceNow Certified System Administrator and Certified Implementation Specialist certifications preferred.
- Experience supporting large-scale ServiceNow implementations and platform transformations.
Pay: Php180,000.00 - Php290,000.00 per month
Work Location: Hybrid remote in Makati