ServiceNow Architect – CMDB, ITSM & ITOM
Job Type: Contract – 6 MonthsLocation: Remote – USVisa Requirement: USC / Green Card (GC) OnlyExperience: Senior / Architect LevelJoining: Immediate / Urgent Requirement
Job Summary
We are looking for an experienced ServiceNow Architect – CMDB, ITSM & ITOM to lead an enterprise-level assessment of an existing ServiceNow CMDB environment.
The ideal candidate will have strong expertise in ServiceNow CMDB, CSDM, IRE, CMDB Health, Discovery, and Service Graph Connectors, along with experience in enterprise CMDB assessments, remediation, governance, licensing, and target-state architecture.
The candidate will assess the current environment, identify architecture and data-quality gaps, evaluate governance and licensing, and develop a prioritized remediation roadmap aligned with ServiceNow best practices and CSDM.
Key Responsibilities
- Perform an end-to-end assessment of the ServiceNow CMDB environment.
- Review CI classes, relationships, lifecycle management, reconciliation, ownership, and governance.
- Analyze CMDB data quality and CMDB Health metrics.
- Assess the Identification and Reconciliation Engine (IRE) configuration and implementation.
- Review Discovery, Service Graph Connectors, integrations, and other CMDB data sources.
- Identify duplicate, stale, orphaned, incorrectly classified, and inaccurate CIs.
- Evaluate CMDB alignment with CSDM and recommend improvements.
- Assess ServiceNow license usage, user roles, personas, access models, and potential optimization opportunities.
- Perform persona and role mapping for CMDB-related capabilities.
- Identify risks and gaps impacting downstream capabilities such as ITSM, ITOM, SecOps/USEM, HAM, and SAM.
- Define a prioritized CMDB remediation backlog.
- Develop a target-state CMDB architecture and roadmap.
- Provide recommendations covering governance, licensing, operating model, data quality, and architecture.
- Translate technical findings into clear business risks, recommendations, priorities, and actionable next steps.
Required Skills & Experience
- Strong hands-on experience with ServiceNow CMDB and CSDM.
- Strong expertise in ServiceNow ITSM and ITOM.
- Hands-on experience with:
- IRE (Identification & Reconciliation Engine)
- CMDB Health
- ServiceNow Discovery
- Service Graph Connectors
- Proven experience conducting enterprise-scale CMDB assessments and remediation initiatives.
- Strong understanding of:
- CI lifecycle management
- CI relationships
- Reconciliation
- Data governance
- Data quality
- CMDB architecture
- Experience with ServiceNow licensing, user roles, personas, and access models.
- Ability to analyze complex technical environments and identify architecture, governance, data, and process gaps.
- Strong communication and stakeholder management skills.
- Ability to translate technical findings into clear risks, recommendations, and implementation priorities.
- Experience developing target-state architecture and remediation roadmaps.
Key Deliverables
- CMDB Current-State Assessment
- CMDB Gap & Risk Analysis
- CMDB Health Findings
- CSDM Alignment Recommendations
- License Usage & Optimization Assessment
- Persona & Role Mapping
- Prioritized CMDB Remediation Backlog
- Target-State CMDB Architecture & Roadmap
- Governance and Operating Model Recommendations
Preferred Candidate Profile
- ServiceNow Certified System Administrator / Implementation Specialist / Architect certifications are a plus.
- Experience working with large enterprise ServiceNow environments.
- Strong analytical, documentation, presentation, and stakeholder-management skills.
- Experience working with multiple ServiceNow modules and enterprise integrations is highly desirable.
Important Requirement
This is an urgent US requirement. Candidates must be authorized to work in the United States and must be either a US Citizen (USC) or Green Card (GC) holder.
Remote | 6-Month Contract | Immediate Requirement
Work Location: Remote